Legal

Minimum age

How old you must be to use Chakloon and the other Chakloon services in your country, how we check it and what happens to the account of a person who is too young.

Version 2.0In force from November 11, 2026Updated: November 11, 2026All versions

Who this applies to

This page applies to every service of the Chakloon package operated by Haydamax OÜ, registry code 17351554, Narva mnt 5, 10117 Tallinn, Estonia. It forms part of the Terms of Service and is read together with the Privacy Policy and the Child Safety Standards.

All Chakloon services are used with one account, Chakloon Passport. Since 11 November 2026 the minimum age is set by the law of the country where you live: your date of birth and your country decide whether you may use the services.

Minimum ages

The minimum age is the age from which the law of your country lets you use such a service and agree to the processing of your personal data on your own, or the age its law sets for social networks if that is higher. It is the same for Chakloon Passport and for every service opened with it, including Chakloon at chakloon.com (chats and channels), Chakloon Net, Chakloon News, Chakloon Weather, Zori, Chacki, Chak, Chakloon Sign, Chakloon Papers, Chakloon Legal and Chakloon NIC.

  • 13 years: Belgium, Denmark, Estonia, Finland, Iceland, Latvia, Malta, Norway, Portugal, Sweden, the United Kingdom and the United States, except the states named below.
  • 14 years: Austria, Bulgaria, Cyprus, Italy, Lithuania, Moldova, North Macedonia, South Korea and Spain.
  • 15 years: Bosnia and Herzegovina, Czechia, France, Greece, Serbia, Slovenia and Türkiye.
  • 16 years: Armenia, Australia, Azerbaijan, Brazil, Croatia, Georgia, Germany, Hungary, Indonesia, Ireland, Liechtenstein, Luxembourg, Malaysia, Montenegro, the Netherlands, Poland, Romania, Slovakia, the United Arab Emirates, the US states of Florida and Ohio, and every country not named on this page.
  • 18 years: Nigeria, Saudi Arabia, South Africa and the US states of Mississippi and Tennessee; India from 13 May 2027.

Where the law of a country allows younger people to use such services only with the consent of a parent, we do not offer that route: we do not open accounts below the age in this list, even with the consent of a parent. When a law changes, we update this list and the date of this page.

Paid services, such as Chakloon Ads, Chakloon Console and paid use of Chakloon Platform, are contracts. You may order them only if you are able to conclude a binding contract under the law that applies to you, and, if you act for a company, only if you are entitled to act for it.

How we check age

When you register, you enter your date of birth. If your account has no date of birth yet, Chakloon asks for it once, the first time you open chakloon.com. The date is kept in your Chakloon Passport and is not shown to anyone. You cannot change it yourself afterwards; to correct a mistake, write to support@chakloon.com.

Your country is the country set in your Chakloon Passport profile. If it is not set, we use the country of the internet address you connect from, and, in the United States, the state.

Giving a false date of birth is a breach of the Terms of Service. We do not ask for identity documents at registration. Where the law of your country requires a stronger check of age, or if we have reason to believe that an account belongs to a person below the minimum age, for example after a report, a message from a parent or the content of the account itself, we may ask the account holder to confirm their age and restrict the account while we review it.

Accounts of under-age users

  • If you are below the minimum age for your country, Chakloon at chakloon.com does not open for you. Public channels can still be read without signing in.
  • If the holder of a Chakloon Passport account is below the minimum age for their country, we close the account. The account then no longer opens any Chakloon service.

When an account is closed for age, we delete the personal data connected with it without undue delay, except data we must keep by law or need to protect a child, such as records of reports, which are kept for up to 12 months, and payment records, which are kept for 7 years under accounting law. Messages that the person already sent to others stay in those conversations, in the same way as after any account deletion.

The closing of an account for age is a decision about the account, and the person concerned receives a statement of reasons and can appeal it as described in Content moderation and appeals.

Parents and guardians

If you are a parent or guardian and believe that your child uses a Chakloon service below the minimum age, write to privacy@chakloon.com. Give the handle of the account (@name) or the e-mail address it was registered with, and the service where you saw it. We do not need your child's documents to act on such a message.

If your child is in danger, or someone is contacting your child for sexual purposes, write to child-safety@chakloon.com. Such messages are handled with the highest priority. If there is an immediate danger, call the police first.

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